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Through Their Eyes – A Client’s Perspective: Healthcare

March 21, 2017 @ 7:30 am - 9:30 am

The SMPS Dallas chapter presents: 

Through Their Eyes – A Client’s Perspective: Healthcare

Innovations that Exceed Patient Expectation 

Early Registration – through March 16th: $45 for members; $65 for non-members

After March 16th: $55 for members; $75 for non-members

The future of healthcare faces considerable growth in our State for the coming decade. Moving forward as care for many patients becomes more regularized and data processes become more similar, competition among practitioners will be based on the ability to innovate: developing the best care delivery models for patients.

Healthcare providers, recognizing the importance of patient perceptions of healthcare services, are increasing their efforts to satisfy patients and are incorporating patient feedback in their quality management programs. Improvements in healthcare quality will be key to higher hospital occupancy rates through improved patient satisfaction and consequently favorable patient return behavior.

On March 21st, key industry leaders will come together to speak on the changing climate in healthcare experience, exceeding patient expectations, and insights into innovation and growth. Join us as we explore the opportunities and challenges facing our Texas Healthcare market, and learn how to best position your teams to support and help the industry overcome challenges and achieve success.


Mark Fryar, AIA, NCARB, EDAC
Senior Facilities Program Manager, Programming and Planning at Parkland Hospital

Mark Fryar, AIA, NCARB, EDAC is the Senior Facility Program Manager for Planning and Programming at Parkland Health & Hospital System in Dallas, Texas. In this role, he is responsible for the development of policy for the purpose of providing support for projects and departmental operations for the Design Support Services Department of Planning Design & Construction and to provide design, medical planning, strategic planning, regulatory review and representation services to the hospital leadership and the Dallas County Hospital District. Previous positions held include Director of Healthcare Architecture for Leo A Daly and Instructor, College of Architecture, Texas Tech University.

Mark Robertson
Senior Project Manager at Children’s Medical Center Dallas

Mark Robertson has 20+ years of experience in the architectural and construction industries with over 10 years of experience in producing and coordinating a full range of healthcare projects ranging from ground-up hospitals, renovations and expansions of existing facilities, free standing clinics, and medical office buildings. Mark’s goal is to continually gain experience and broaden his knowledge in all aspects of the architectural industry with a focus on healthcare and the healthcare industry.

Additional Speakers Coming Soon.

Breakfast & Registration from 7:30 AM to 8:00 AM.

Event starts at 8:00 AM.

Parking: Valet parking at no charge to you, except gratuity to the attendant at your discretion. 


March 21, 2017
7:30 am - 9:30 am
Event Category:


The Rotisserie Room at Hotel Crescent Court
400 Crescent Court, Dallas, TX 75201
Dallas, TX 75201 US
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